Purchased a terp slurper. The welds holding the stem to the tray separated 6 days after arrival. One email and a photo later a new one was shipped out as replacement. Very solid customer service. Have a had zero issues with the replacement
Got mine in in a reasonable time, the silicone is thick l, great quality, it works perfect and the attachments fit great, not loose at all. Great multi function tool.
Never an issue with this product however this time complete mess up with shipping on INHALCO part after contacting them they resolved and i believe they rushed shipped the product..thank you will continue to order from INHALCO