Refund policy

INHALCO Return Policy

This return policy applies only to customers within the United States and its territories. We do not accept merchandise returns from Canadian customers or international orders — all international purchases are final.

If you have any questions about our products, please email us at support@inhalco.com.

Conditions for Return

Our return window is 15 days from delivery. You may initiate a return on any UNUSED item in its original packaging within 15 days of delivery for a refund to your original payment method, subject to the deductions listed below.

  • If 15 days have passed since delivery, we are unable to offer a refund or exchange.
  • If the product has been used — even once — we cannot accept the return.
  • Items must be returned in original packaging with all accessories, manuals, and inserts.

Return Fees & Deductions (Customer-Initiated Returns)

For returns that are not due to product defects or shipping errors on our part, the following fees apply and will be deducted from your refund:

Fee Type Amount Notes
Original Shipping Cost Non-refundable The shipping fee paid at checkout is non-refundable, as the shipping service has already been rendered.
Restocking & Handling Fee $3.50 per return Covers warehouse inspection, repackaging, and inventory restocking.
Return Shipping Label (if requested from INHALCO) Starts at $5.00 — varies by item size and weight See tiered pricing below. Customers may also use their own carrier to avoid this fee.

Return Label Pricing Tiers

Item Category Return Label Fee
Small accessories (carb caps, tips, screens, under 1 lb) $5.00
Medium items (bangers, small rigs, 1–3 lb) $8.00
Large items (full rigs, bongs, fragile glass, 3+ lb) $12.00
Oversized or multi-package returns Actual carrier cost

The applicable return label fee will be confirmed by our support team based on the actual item(s) being returned, before the return label is issued. You will receive the exact deduction amount in writing before shipping.

Option to Use Your Own Return Shipping

To avoid the return label fee, you may ship the return at your own cost using any carrier (USPS, UPS, or FedEx) to the return address we provide. In this case, only the $3.50 restocking fee will be deducted from your refund. We strongly recommend using a trackable service — INHALCO is not responsible for returns lost or damaged in transit.

Clearance Products

Clearance items follow a stricter return window: returns or exchanges are accepted on UNUSED products within 48 hours of delivery. Damaged clearance items will be replaced with a brand-new one.

Damaged or Defective Products (Free Return)

If you receive a damaged or defective product, INHALCO will cover the return shipping in full — no deductions apply.

  • If the parcel arrives visibly damaged, please reject it from the carrier and contact us immediately.
  • If a defect is discovered after opening, contact us within 48 hours of delivery with clear photos and/or video of:
    • The defective item
    • The original shipping box and packing materials
    • The shipping label
  • Please DO NOT discard packing materials or the damaged item — they are required for the carrier insurance claim.
  • Without clear images, we are unable to process a damage claim. No exceptions.

Wrong Product Received (Free Return)

If you receive the wrong item, send us clear photos of the received item and the shipping label within 48 hours of delivery. We will provide a prepaid return label at no cost and ship the correct item upon receipt of the incorrect one.

Missing Items

If any item is missing from your order, email us within 48 hours of delivery with clear photos of the received items and the shipping label. Our team will verify and resolve the issue.

Replacement Orders

Replacement orders issued for lost-in-transit, damaged, or defective products are provided as a one-time courtesy. Replacement orders are non-returnable and non-refundable unless the replacement itself arrives damaged or defective, in which case the standard damage policy above applies.

Delivery Confirmation & Lost Packages

Once a package is marked Delivered by the carrier (USPS, UPS, or FedEx) — including delivery to a building's front desk, reception, mailroom, or other designated receiving area as recorded by the carrier's official tracking — the order is considered fulfilled by INHALCO.

For packages confirmed delivered by the carrier but not received by the customer (e.g., suspected porch theft or mishandling after carrier delivery), INHALCO is unable to issue refunds or replacements. We recommend customers:

  • Check with building management, front desk, or neighbors
  • File a Missing Mail Search with USPS at usps.com/help/missing-mail.htm
  • Report suspected mail theft to the USPS Office of Inspector General at uspsoig.gov (a federal offense under 18 U.S.C. § 1708)
  • File a police report with local authorities

For high-risk addresses, we recommend selecting Signature Confirmation at checkout for additional protection.

How to Return

  1. Email us at support@inhalco.com with your order ID, the items you wish to return, and the reason for return (photos if applicable).
  2. Our team will confirm return eligibility and provide:
    • The return address(es) — orders shipped from multiple warehouses may require multiple return shipments
    • The exact fee deductions in writing for your confirmation before the label is issued
  3. Ship the return via your local USPS, UPS, or FedEx drop-off location using either our return label or your own.
  4. Share the return tracking number with us once shipped.

Refund Timing

INHALCO will issue refunds to the original payment method within 10 business days of receiving an unused return that complies with the conditions above. Credit card refunds typically appear in your account within 3–5 business days after processing, depending on your bank.

Refunds are only issued to the original payment method used at the time of purchase.

Non-Returnable Items

  • Used products (even if used only once)
  • Products returned without original packaging
  • Items beyond the 15-day return window
  • Replacement orders (per the Replacement Orders section above)
  • International orders
  • Final sale items marked as non-returnable at checkout

INHALCO reserves the right to refuse returns that do not meet the conditions outlined in this policy. We also reserve the right to update this policy at any time; the policy in effect at the time of your order will apply to your return.